Shipping Policy

Thank you for visiting and shopping at https://www.thcbdx.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Saturdays, Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

https://www.thcbdx.com ships to addresses within the U.K Only

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

https://www.thcbdx.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

https://www.thcbdx.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.K.

General Order Dispatch Information

Once you place an order and payment has completed, you will receive a confirmation email with your order details generally withing 2 working days. However can take longer due to unforseen circumstances. Thereafter we will carefully package your order into a parcel and dispatch it You will receive an email to confirm your order has been shipped along with any tracking details.

Order Hasn’t Arrived

Your order should arrive within 3-4 working days. However, there can be delays by the courier due to unforeseen circumstances. If you do not receive your order within 5 working days after receiving your dispatch email, please get in touch with us.

sales@thcbdx.com

Our Compensation / Replacement Policies for Non-Delivered Items

• Order is marked as delivered, tracking shows delivered and accepted by a household member, but you have still not received your order: In this instance we would ask you to double check the shipping address when you placed the order, check your front/back garden or what would be considered a safe place for the delivery driver to leave the package and finally check with neighbours in case the driver handed your package to them. If your package is still lost, please reach out and we will launch an investigation with Yodel. A replacement order will only be dispatched if the investigation reveals that the package was confirmed not delivered.

• It has been more than 15 days since dispatch when selecting Yodel Class Shipment: If it hasn’t been more than 15 days, still do get in touch, however, we will not be able to launch an investigation until 15 days have passed since dispatch as this is Yodel’s policy. Once the investigation outcome has been confirmed we will dispatch a replacement.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.